Returns & Refunds

Returns & Refunds

We want you to feel confident ordering from MIVORA KIDS. This page provides our customer-care framework while final return windows and return-address details are being confirmed before launch.

Before returning an item

Please contact us before sending anything back. Returns sent without instructions may not be identifiable or accepted at the correct return location.

Return eligibility

Unless an item is faulty or your legal rights provide otherwise, returned products should be unused, in their original condition and with the original packaging and included accessories. For hygiene reasons, certain opened or used personal-care or toilet-related products may not be eligible for change-of-mind returns where permitted by law.

Damaged, defective or incorrect items

Contact us promptly with your order number, a description of the issue and clear photos of the product and packaging. We will review the case and provide the appropriate resolution.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it has been processed.

Order cancellations

Contact us as quickly as possible. We will try to accommodate cancellations before fulfillment, but cancellation cannot be guaranteed once processing or shipment has begun.

Return shipping

Responsibility for return-shipping costs depends on the reason for the return and applicable consumer law. We will provide instructions after reviewing your request.

Important: The final standard return window and support contact details will be confirmed before the store's public launch.