Shipping & Delivery

Shipping & Delivery

We want every MIVORA KIDS order to reach your family as smoothly as possible.

Order processing

Orders require processing before dispatch. Exact processing and transit estimates can vary by product, destination and fulfillment location. Final delivery estimates will be reviewed before launch and displayed as accurately as possible.

Shipping destinations and rates

Available destinations and shipping charges are calculated or displayed during checkout. If a destination is not available at checkout, we are currently unable to ship that order there.

Tracking

When tracking is available, tracking details are provided after dispatch. Carrier tracking can take time to show its first scan.

Multiple packages

Orders containing several products may be fulfilled from different locations and can therefore arrive separately. Separate arrival does not necessarily mean an item is missing.

Delays

Carrier disruptions, peak seasons, weather and customs can occasionally extend delivery times beyond the original estimate. If your order appears significantly delayed, please contact us with your order number.

Customs, duties and taxes

International orders may be subject to local customs duties, import taxes or fees depending on the destination. Where these charges are not collected at checkout, they may be the customer's responsibility under local rules.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee an address can be changed after fulfillment has started.

Lost or returned parcels

If tracking indicates a delivery problem, contact us so we can review the shipment. Orders returned because of an incorrect address, failed delivery or unclaimed parcel will be handled according to the circumstances and applicable policy.